Privacy Policy

1. Information We Collect

When you use FreelancerResolve, we collect:

• Information you provide in the intake form (your name, address, email, and details about your dispute)
• Information about the party you are sending a letter to (name, address)
• Payment information (processed securely by Stripe — we do not store your full card number)
• Usage data (pages visited, features used)

2. How We Use Your Information

We use your information to:

• Generate your demand letter
• Process your payment
• Send your letter via certified mail (if selected)
• Communicate with you about your order
• Improve our Service

3. Information Sharing

We do not sell your personal information. We share information only with:

• Stripe — to process payments
• Lob — to send physical mail (if you select certified mail)
• Service providers — who help us operate the Service
• Legal authorities — if required by law

4. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your data by contacting support@freelanceresolve.com.

5. Security

We use industry-standard security measures to protect your information, including encryption and secure servers. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Contact us at support@freelanceresolve.com to exercise these rights.

7. Cookies

We use cookies to improve your experience and analyze usage. You can disable cookies in your browser settings.

8. Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.

9. Contact

If you have questions about this Privacy Policy, contact us at support@freelanceresolve.com.